Version: 1.0 · Effective: 8 November 2026
This page is for information only; the binding rules are in Sections 8, 9 and 10 of the Terms of Use.
How do I cancel my Premium subscription?
Tap Settings → Manage Subscription in the App, or:
- iPhone / iPad: Settings → [your name] → Subscriptions → Sayko! → Cancel Subscription
- Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Sayko! → Cancel subscription
Cancellation takes effect at the end of the current period; you keep Premium until then. To stop the renewal, cancel at least 24 hours before the period ends. Uninstalling the App does not cancel the subscription.
What does Premium include?
All packages in all game modes (new packages unlock on their release day), play without interstitial and end-of-game ads, animated avatars, and one extra item in each tab of Today’s Shop. You can still watch rewarded ads in Premium if you want to.
What happens when I buy a game mode?
For as long as the App and that game mode are offered, you get access to all packages of that mode, and no interstitial ads are shown in that mode (end-of-game ads may still be shown). Packages newly added to the mode are available only to Premium members during a one-week Early Access period; after that, they unlock for you too.
What is the free package?
The first package of every game mode is free. You can play it without limit in games hosted by another user; as a free user, you can host one game with the first package in each mode.
If I delete my account, is my subscription cancelled?
No. The subscription is tied to your Apple or Google account. Cancel it in the store before deleting your account.
How do I get a refund?
Apple or Google process your purchases, so they decide on refunds:
- App Store: sign in with your Apple ID at https://reportaproblem.apple.com, select the purchase and tap “Report a problem”.
- Google Play: within 48 hours of purchase you can request a refund from your Google Play order history: https://support.google.com/googleplay/answer/2479637. After 48 hours, write to us at info@outistech.com or from the Contact Us screen in the App with your order number (starts with GPA.); we review your request within 5 business days at the latest.
What happens after a refund?
- Premium: Premium access ends for the refunded period.
- Game mode: access to that mode’s paid packages is removed.
- SP pack: the refunded amount of SP is deducted from your balance. If you have spent that SP, your balance may become negative. While your balance is negative, you cannot spend SP; the balance is closed as you earn or buy SP. We reserve the right to remove items bought with refunded SP from your account.
Do I have a right of withdrawal?
In-app purchases are digital content provided to you as soon as you confirm. In Türkiye, the right of withdrawal does not apply to such instantly performed digital content (Distance Contracts Regulation, Art. 15(1)(ğ)). In the European Union and the United Kingdom, in the store’s purchase flow you consent to immediate performance and acknowledge that you lose your right of withdrawal. Your statutory rights remain if the content is not supplied or does not work properly; contact us at info@outistech.com or from the Contact Us screen.
How do I move my purchases to a new phone?
Sign in with the same Apple ID or Google account, then tap Restore Purchases in the App. Premium and game mode purchases are restored. SP and cosmetics are tied to your Sayko! account and appear when you sign in to Sayko! with the same Google or Apple account.
Can I use Premium on two Sayko! accounts at the same time?
No. A purchase can be active on only one Sayko! account at a time. If you use “Restore Purchases” on another Sayko! account with the same store account, the purchase moves to that account.
What if there is a problem with my payment method?
If the store cannot charge the renewal, you can keep using Premium during the grace period the store provides. The App reminds you to update your payment method. If the problem is not resolved, the subscription ends.
Can I convert SP into money or give it to someone else?
No. SP have no monetary value; they cannot be exchanged for cash, are not paid back by us and cannot be transferred to another account.
How do I earn SP?
By leveling up (you earn XP as you play), by watching rewarded ads or by buying an SP pack. A daily limit applies to rewarded ads; the current reward and limit are shown in the App. You can spend SP on cosmetics such as frames, card backgrounds and sound sets.
When does Today’s Shop refresh?
Today’s Shop is put together for you personally and refreshes every day at 00:00 UTC (03:00 Türkiye time). Premium members see one extra item in each tab. When a limited drop ends, its items may show up now and then in Today’s Shop. Items you buy stay yours.
Can I buy things as a guest?
No. You need to sign in with Google or Apple to make purchases. This keeps your purchases linked to your account so you can restore them on another device.
I am under 18. Can I make purchases?
Purchases require the permission of your parent or guardian. You can use the family settings of your store account to require approval for purchases.
I have another question.
Write to us from the Contact Us screen in the App or at info@outistech.com. Please include your username, platform (iOS / Android) and order number if you have one.